1. Products / Materials
Q. What materials do you use?
A. Our opal jewellery is available in solid gold (9K, 10K, 14K or 18K) or sterling silver.
Our silver jewellery is available in sterling silver, gold plated and gold vermeil.
Material details are listed on each product page.
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Q. Where do your opals come from?
A. Our natural opals are sourced from Australia.
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Q. Will the opal look exactly the same in person?
A. Natural opals may appear slightly different under varying lighting conditions. Photos are taken to represent the stone as accurately as possible.
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Q. How do I know the size?
A. All measurements are provided on each product page. Please review carefully before purchasing.
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Q. What is the difference between gold plated and gold vermeil?
A. Both our gold plated and gold vermeil pieces use a sterling silver base. Our gold plated features a thick gold layer (2 microns), and gold vermeil features a thicker gold layer (2.5 microns), making it durable and longer lasting.
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Q. Will gold plating wear off?
A. Gold plated and Gold vermeil finishes may naturally wear over time depending on use, care, and individual factors such as skin chemistry and frequency of wear. As with all gold-finished jewellery, gentle care is recommended to maintain its appearance. To preserve the finish of your gold-plated and vermeil jewellery, please refer to our Jewellery Care Guide.
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Q. Will your silver jewellery tarnish or change colour?
A. Our Jewellery is made from high-quality materials and is designed for lasting wear. Sterling silver may naturally tarnish over time, but it can be easily polished to restore its shine. It will not turn green or copper-coloured.
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Q. What is created opal? ( Ocean-inspired collection )
A. in our Ocean-inspired collection, we use created opal, a man-made material designed to resemble natural opal. Unlike natural Australian opal, it is created in a controlled environment rather than in the earth. We use created opal for intricate, ocean-inspired designs where natural Australian opal is not always suitable due to its natural shape, rarity, and value. Created opal allows greater flexibility for detailed designs.
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2. Shipping
Q. Where do you ship?
A. We currently ship to Australia and selected international destinations, including New Zealand, Japan, Singapore, Hong Kong, Taiwan, South Korea, the United States, Canada, the United Kingdom and selected countries in Europe.
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Q. How long does shipping take?
A. Orders are processed within 1-3 business days. Delivery times vary depending on location and shipping method.
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Q. Is tracking included?
A. Yes - all orders are shipped with tracking.
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3. Cancel or change
Q. Can I cancel or change my order?
A. Please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make cancellations.
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4. Returns
Q. Do you accept returns?
A. We do not accept returns for change of mind. If you have any questions before purchasing, please contact us.
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5. In-store vs Online
Q. Is everything available online?
A. Our online store features selected items. A wider range is available in-store.
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6. Contact
Q. How can I contact you?
A. For enquiries, please contact us by email at
info@silvertrend.com.au
We aim to respond within 1-2 business days.