Returns & Refunds

 

We want you to be happy with your purchase. Before purchasing, please review all photos, videos, measurements and descriptions carefully. We are happy to provide additional photos or product details upon request.

This return policy applies to purchases made through our website only. For purchases made in-store, different return terms may apply. 

As many items feature natural stones, variations in colour, pattern, and appearance are part of their unique character and not considered faults.

Please contact us if there is an issue with your order.   info@silvertrend.com.au

 

Change of Mind

We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, or personal preference.

At our sole discretion, we may offer an exchange or store credit on a case-by-case basis. This is not guaranteed.

 

Damaged or Wrong Items

If your order arrives damaged in transit or if you receive the wrong item, please contact us within 72 hours of delivery and provide clear photographs of the item and packaging.

We may request additional information to assess the issue.

Please do not return any item without prior approval. If your return is approved, we will provide further instructions, including the appropriate return address.

 

Inspection and Resolution

All returned items are subject to inspection upon receipt.

If an item is confirmed to be faulty, damaged during transit, or incorrectly supplied, we will work with you to determine an appropriate resolution, which may include a replacement, repair, refund, or store credit where applicable.

 

Conditions for Approved Returns

The item must be returned within 7 days of receiving return instructions.

Retuned items must be in their original unworn condition, with no signs of wear, damage, alternation, or misuse, and include all original packaging, boxes, and any items supplied with the purchase.  

Please include your order number on or inside the return package.

 

Exceptions

The following items are not eligible for return, exchange, or refund.

•Adjustable jewellery, including rings and bangles, must be handled with care. Items that have been altered, adjusted, bent, or misshaped after delivery.

• Earrings, due to hygiene reasons.

• Custom-made, personalised, or special-order items.

• Sale or clearance items.

• Gift cards

We reserve the right to decline returns that do not meet the conditions of this policy.

 

Refunds & Financial Terms

Approved refunds will be processed to the original payment method once the returned item has been received and inspected.

For international orders, refunds may differ from the original purchase amount due to exchange rate fluctuations and currency conversion fees applied by your payment provider. 

If an order is returned due to unpaid customs duties or taxes, the original shipping cost and any return shipping or handling fees will be deducted from the refund. If the parcel is not returned, no refund will be issued.

 

Availability 

As items are also available in-store, availability may change without notice.

Australian Consumer Law

This policy does not affect your rights under Australian Consumer Law.